Fast forward can be used on:

  • Recorded content in My Stuff

  • Live content from the Guide, if you have been watching and have paused or rewound

  • Hallmark Movies Now add-on content (Available for an additional charge)

Our Classic and Premium plans offer DVR recordings. Go to for instructions on how to upgrade your subscription.

If you want to talk with us, you can start a chat by clicking the chat icon at the bottom right of the page or send us an email at