We know how frustrating it can be when things are not working right. If you are experiencing any issues watching Frndly TV, please follow the simple steps below. It is very important you complete each step in order, even if you have already done them separately.
Please complete the following steps in order:
Restart your router and modem:
- Unplug them from the wall for 30 seconds, then plug it back in
(Restarting your modem clears out all the unneeded stored data and establishes a clean connection with your internet provider)
Restart your Android TV:
- Unplug it from the wall for 30 seconds, then plug it back in
Uninstall the Frndly TV app:
- Go to Settings
- Select Apps -> See all apps
- Select Frndly TV then Uninstall
Reinstall the Frndly TV app:
- On the guide bar across the top, select Apps and then scroll down to select Open the Google Play Store
- Scroll to the right to select Search
- Scroll down to the search bar and type Frndly TV
- Select the Install button to download Frndly TV
Check your Android TV for system updates:
- From the home screen, select Settings -> About -> System Update
- If there is an update available, install it
If you're still experiencing an issue, please run an Internet & Latency Speed Test (speed.cloudflare.com) and send us a screenshot of the results via chat, or email us at support@frndlytv.com so we can look into the problem further.
Note: The speed test must be run on the same network you use to watch Frndly TV. Using multiple devices on the same network can cause buffering. Try reducing the number of devices on your network and see if your Frndly TV service improves.
If you want to talk with us, you can start a chat by clicking the chat icon at the bottom right-hand corner of the page or email us at support@frndlytv.com.