We know how frustrating it can be when things are not working right. If you are experiencing any issues watching Frndly TV, please follow the simple steps below. It is very important you complete each step in order, even if you have already done them separately.

 

Please complete the following steps in order: 

Restart your router and modem:

  1. Unplug them from the wall for 30 seconds, then plug it back in

(Restarting your modem clears out all the unneeded stored data and establishes a clean connection with your internet provider)

 

Restart your computer

  1. Turn off your computer and turn it back on


Check your browser for updates

  1. For Google Chrome:
        1. At the top right hand corner, select the menu
        2. Click Help -> About Google Chrome
        3. Click Update Google Chrome (If you can't find this button, you are on the         latest version)
        4. Click Relaunch

  2. For Firefox:
        1. At the top right hand corner, select the menu
        2. Click Help -> About Firefox
        3. If an update is available, it will be downloaded automatically
        4. When the download is complete, select Restart to Update Firefox

  3. For Microsoft Edge:
        1. At the top right hand corner, go to Settings and More -> Help and             Feedback -> About Microsoft Edge
        2. If there is an update available, select Download and Install
        3. Select Restart to finish updating

  4. For Safari:
        1. In the Apple menu in the upper left-hand corner, select System Preferences
        2. In the Systems Preferences window, select Software Update
        3. Install any updates shown


 

If you're still experiencing an issue, please run an Internet & Latency Speed Test (speed.cloudflare.com) and send us a screenshot of the results via chat, or email us at [email protected] so we can look into the problem further.

 

Note: The speed test must be run on the same network you use to watch Frndly TV. Using multiple devices on the same network can cause buffering. Try reducing the number of devices on your network and see if your Frndly TV service improves.


If you want to talk with us, you can start a chat by clicking the chat icon at the bottom right-hand corner of the page or email us at [email protected].